Política de envío

Shipping Policy

 

What locations do you ship to?

 The only places Gluten Not Included is shipping to are Washington, Oregon, California, Nevada, Utah, Idaho, Montana, and Wyoming. The reason being that we are shipping frozen and the 1-2 day shipping is the safest and the best method of shipping our product to our customers so that they can bake it whenever they crave something savory or sweet! We are offering a a free shipping promotion with orders that are $160 or more. The reason being the cost to ship with the insulated box, dry ice, packaging and lastly the actual shipping cost of the carrier. The shipping cost for the customer when the order is less then the $160 is just the cost of the carrier depending on your location.

How long does an order take to arrive once shipped?

 All orders are processed and accounted for as soon as the order is paid. Since we have a 2 day shipping policy we have to ship Monday thru Friday. All orders after Tuesday will not be shipped till the upcoming Monday (5 days later) the reason being that all orders can be shipped out in bulk and it will guarantee that the shipment arrives in 1-2 days! If you have any aditional questions please feel free to email us at glutennotincludedllc@gmail.com  

Will I receive a tracking number for my package?

 Yes you will be able to track your package with a number and an email that you will receive! 

What do I do if my order is lost in the mail?

 Do not worry if for any reason the package is stolen during transit or something happens to it we will send a replacement on us! We will handle the carrier claim on our end so that you don't have to!

 

Are there any hidden customs fees or import taxes?

 

All prices on our website are displayed in USD with all taxes from Washington state completely covered on our end. However, depending on your state and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the carrier that being said we will cover your package if it was the carriers fault and it can be proven so, if your package got damaged or lost in transit contact us at glutennotincludedllc@gmail.com 

 

Refunding already shipped product

 Once the product is shipped refund will not be available unless the product was not frozen or less then 40 degrees Fahrenheit when it arrived. The reason being is that we are shipping food and something that is perishable. We will gladly refund you or send you a new shipment if the product has gone bad or was not frozen or less than 40 degrees Fahrenheit.

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.